Returns & Refunds

RETURNS

We are very passionate about our business. It is very important to us that you are completely satisfied with your purchase. If for some reason you are not, please contact us by email (gwalker@thediamondspurboutique.com) or phone (307-690-5036). We have a 30 day return policy. If 30 days passed since your purchase, unfortunately we will be unable to offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. 

Non-returnable items:

  • Gift cards
  • Sale items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Uncontrollable Events:

In the event that something happens to your order out of our control such as being lost in the mail, we are unable to to issue a refund or replace the item(s) unless we receive proper notice from the USPS that they lost it or we receive the item(s) back (see Refunds below). Once we ship the item(s) and you receive a confirmation email with the tracking number it is your responsibility. We apologize for any inconvenience this may cause.

Refunds:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, as quickly as possible.

Late or missing refunds:
If you haven’t received a refund within 2 weeks of being notified of the refund approval:

1. Check your bank account again.
2. Contact your credit card company, it may take some time before your refund is officially posted.
3. Contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at gwalker@thediamondspurboutique.com.

Sale items:
All purchases are final on sale items. Only regular priced items may be refunded.

Damaged or defective items:

If an item is damaged or defective when it arrives to you notify us immediately, we will exchange the item for the same item once we receive the damaged item back.

Exchanges:
An item can be exchanged for the same item. If you need to exchange an item, send us an email at gwalker@thediamondspurboutique.com and send your item to:

PO Box 1085

Victor, ID

83455, United States

Once we receive the item being exchanged we will send you the new item. Due to the way we stock our inventory some items may no longer be available after your purchase. If the item being exchanged is no longer available we will email you a credit code for the amount or issue a refund, whichever you prefer.

Gifts:

If the item was marked as a gift when purchased and shipped directly to you please let us know when requesting the return. Once the returned item is received, a gift certificate for the amount of the item returned will be emailed to you. The shipping cost to send the item back will be your responsibility.

Shipping:

Please return the item to:

PO Box 1085

Victor, ID

83455, United States

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We can’t guarantee that we will receive your returned item.