Aztec Pom Beanie

SHIPPING:

We currently only ship within the United States.

Shipping cost is based on weight and destination.

All orders are shipped via USPS.

We offer free shipping on orders of $50 or more.

Orders are shipped within 2 business days unless otherwise specified.

Tracking numbers are included in the shipping email that is sent to you.

RETURNS:

We want you to love your new items and it is very important to us that you are completely satisfied with your purchase. If for some reason you are not, please contact us by email (gwalker@thediamondspurboutique.com) or phone (307-690-5036). We have a 30 day return policy. If 30 days passed since your purchase, unfortunately we will be unable to offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. 

Returns must be post marked within 5 days of request for return. If you request a return but fail to mail it out within this time frame your return may be denied.

Non-returnable items:

• Sale/clearance items
• Jewelry
• Gift Certificates/cards
• Specially discounted items
• Used items

To complete your return, we require a receipt or proof of purchase.

If the item was a gift please contact us by phone or email.

Please do not send your purchase back to the manufacturer.

Uncontrollable Events:

In the event that something happens to your order out of our control such as being lost in the mail, we are unable to to issue a refund or replace the item(s) unless we receive proper notice from the USPS that they lost it or we receive the item(s) back (see Refunds below). Once we ship the item(s) and you receive a confirmation email with the tracking number it is your responsibility. We apologize for any inconvenience this may cause.

Refunds:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, as quickly as possible.

Late or missing refunds:
If you haven’t received a refund within 2 weeks of being notified of the refund approval:

1. Check your bank account again.
2. Contact your credit card company, it may take some time before your refund is officially posted.
3. Contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at gwalker@thediamondspurboutique.com.

Sale items:
All purchases are final on sale items. Only regular priced items will be refunded.

Damaged or defective items:

If an item is damaged or defective when it arrives to you notify us immediately, we will exchange the item for the same item once we receive the damaged item back. If we no longer have the item in stock you will be issued a refund.

Exchanges:
An item can be exchanged for the same item. If you need to exchange an item, send us an email at gwalker@thediamondspurboutique.com and send your item to:

PO Box 1085

Victor, ID 83455

United States

Once we receive the item being exchanged we will send you the new item. Due to the way we stock our inventory some items may no longer be available after your purchase. If the item being exchanged is no longer available we will email you a gift card for the amount or issue a refund, whichever you prefer.

Gifts:

If the item was marked as a gift when purchased and shipped directly to you please let us know when requesting the return. Once the returned item is received, a gift certificate for the amount of the item returned will be emailed to you. The shipping cost to send the item back will be your responsibility.

Shipping:

Please return the item to:

PO Box 1085

Victor, ID

83455, United States

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.

If you are returning an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We can’t guarantee that we will receive your returned item.